FOUR SEASONS ROOFING PRIVACY POLICY

Effective Date: September 8, 2026  |  Last Updated: September 8, 2026

1. Introduction

Four Seasons Roofing ("we," "us," or "our") respects your privacy. This Privacy Policy describes the categories of personal information we collect, how we use and disclose it, and the privacy rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and its implementing regulations (collectively, the "CCPA").

This Policy applies to personal information we collect through our website at fourseasonsroofingchico.com, our mobile application, our retail locations, and customer service channels (collectively, the "Services").

2. Personal Information We Collect

In the preceding twelve (12) months, we have collected the following categories of personal information, as defined under Cal. Civ. Code §1798.140(v)(1).

Category	Examples	Collected?	Source(s)
A. Identifiers	Name, alias, postal address, email, IP address, account name, SSN, driver's license or passport number, online identifiers	Yes	You; cookies; account creation
B. Customer Records	Signature, physical characteristics, telephone number, bank/credit/debit card number, other financial information, medical or health insurance information	Yes	You; payment processor
C. Protected Classifications	Age, race, ancestry, religion, sex/gender, sexual orientation, veteran/military status, genetic information	No	You; surveys; HR forms
D. Commercial Information	Records of products or services purchased, obtained, or considered; purchasing histories and tendencies	Yes	You; order history
E. Biometric Information	Fingerprints, voiceprints, facial geometry, other physiological/behavioral characteristics	No	Device sensors; you
F. Internet/Network Activity	Browsing history, search history, interactions with our website, app, or advertisements	No	Cookies; pixels; SDKs
G. Geolocation Data	Precise or approximate physical location	Yes	Device GPS; IP address
H. Sensory Data	Audio, electronic, visual, or similar information	No	Call recordings; chat support
I. Professional/Employment Info	Current or past job history, performance evaluations	No	You; employer records
J. Non-Public Education Info	Education records protected under FERPA	No	You; school records
K. Inferences	Profile reflecting preferences, characteristics, behavior, or attitudes	No	Derived internally
L. Sensitive Personal Information	SSN, driver's license/state ID/passport number; account log-in credentials; precise geolocation; racial/ethnic origin; religious beliefs; union membership; contents of mail, email, or text messages (unless we are the intended recipient); genetic data; biometric data used for identification; health data; sex life or sexual orientation data; neural data	No	You; device sensors; account systems

3. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you — when you create an account, make a purchase, contact customer support, or otherwise interact with us.

4. How We Use Personal Information

We use personal information for the following business and commercial purposes:

• Providing, operating, and maintaining the Services
• Processing transactions, orders, and payments
• Responding to inquiries and providing customer support
• Internal research, analytics, and improving the Services

5. How We Disclose Personal Information

We disclose personal information to the following categories of recipients for a business purpose:

• Legal and safety disclosures: to comply with law, respond to legal process, or protect the rights, property, or safety of Four Seasons Roofing, our users, or others.
• Selling or sharing: Four Seasons Roofing does not sell personal information as those terms are defined under the CCPA.

6. Your California Privacy Rights

If you are a California resident, you have the following rights with respect to your personal information, subject to certain exceptions:

• Right to Know: request that we disclose the categories and specific pieces of personal information we have collected, used, disclosed, sold, or shared about you, and the categories of sources, purposes, and recipients involved. As of January 1, 2026, this right is no longer limited to the preceding 12 months — you may request information from earlier periods, except for personal information collected before January 1, 2022.
• Right to Delete: request deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: direct us not to sell or share your personal information, including for cross-context behavioral advertising. See Section 9.
• Right to Limit Use of Sensitive Personal Information: direct us to limit our use of sensitive personal information to what is necessary to perform the Services or as otherwise permitted by the CCPA.
• Right to Non-Discrimination: we will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Data Portability: receive a copy of your personal information in a portable, readily usable format, where technically feasible.

7. Sensitive Personal Information

Sensitive personal information includes: Social Security, driver's license, state ID, or passport numbers; account log-in credentials; precise geolocation; racial or ethnic origin; religious or philosophical beliefs; union membership; the contents of mail, email, or text messages (unless we are the intended recipient); genetic data; biometric information used for identification; health information; information about sex life or sexual orientation; and neural data. We use sensitive personal information only for the limited business purposes permitted under the CCPA, and you may exercise your right to limit such use as described above.

8. How to Exercise Your Rights

You may submit a request to know, delete, correct, or obtain a portable copy of your personal information by:

• Calling our toll-free number: 530-895-0418
• Emailing us at: info@fourseasonsroofingchico.com

We will verify your identity before processing your request, using a method reasonably proportionate to the sensitivity of the information requested (e.g., matching information you provide against information we already maintain). You may designate an authorized agent to submit a request on your behalf by providing written permission / power of attorney, subject to our ability to verify the agent's authority and your identity.

9. Do Not Sell or Share My Personal Information

You may opt out of the sharing of your personal information at any time by clicking the "Do Not Sell or Share My Personal Information" link in our website footer. We honor opt-out preference signals, including the Global Privacy Control (GPC), as a valid request to opt out of sale and sharing for the browser or device on which the signal is sent. Once we process your opt-out request, we will display a confirmation indicating the request has been honored. We do not sell personal information.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy.

11. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. We do not sell or share the personal information of consumers we know are under 16 years of age without affirmative opt-in consent (and, for consumers under 13, without parental consent).

12. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No security measure is completely secure, and we cannot guarantee the absolute security of your information.

13. Other California Privacy Rights

California's "Shine the Light" law (Cal. Civ. Code §1798.83) permits California residents to request information about the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the information in Section 14.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the "Last Updated" date above and, for material changes, provide additional notice via website banner. We encourage you to review this Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Four Seasons Roofing
315 Sellers Way Suite 1, Chico, CA 95928
Email: info@fourseasonsroofingchico.com
Phone: (530) 895-0418